RETURNS & EXCHANGES

We strive for 100% customer satisfaction. If there is anything further we can do for you, please feel free to contact us at (253) 851-6947

See below for full return & exchange FAQ's

RETURNS

You may return your
unworn, unwashed, and undamaged
purchase for any reason within 20 days of ship date (30 days for our international customers), for a complete refund excluding shipping charges.

All returns must include the original hanger and packaging materials or there will be a $10 charge. Return shipping is the buyers responsibility unless there was a mistake on the order.

Please download and print the return form below and include with your return package.

*Please note that natural characteristics in the Dupioni silk and differing embroidery on items are not considered mistakes or flaws. Our embroidery patterns are all-over designs and depending on how the item is cut for production, the embroidery can vary, making every item unique! If you want to exchange these items we will be happy to assist you, but it will be considered a regular exchange and exchange shipping will be charged.

EXCHANGES

We issue a refund for any item(s) returned. To make an exchange simply place a new order for the items you require and then follow the return instructions listed here for the item(s) you wish to return. Please note exchange shipping is always the responsibility of the buyer, unless there was a mistake on the order.

REFUND

When we receive your returned item(s) we will issue a credit to your card excluding shipping charges within 3 -5 business days.

Please allow an additional 4-5 business days after the refund is processed for the transaction to post at your bank.

Please be advised If you received free shipping with your order $9.50 US will be subtracted from your total refund for domestic shipping charges if the total of items kept is under $150 US. For free shipping to Canada we will subtract $25.00 US. If you already placed an exchange order and paid exchange shipping, this will not be deducted from the original order refund


Please Return All Items To:

Baby Beau & Belle - Attn: Returns
4706 97th St NW - Suite 200
Gig Harbor, WA 98332




RETURN & EXCHANGE FORM

Please click the button below to download our return & exchange form - please print out and return with your package.


WHAT IS YOUR RETURN / EXCHANGE POLICY?

Everything is returnable and exchangeable within 20 business days from the day the order ships (30 business days for international customers.) There will be a date stamped on your packing slip to let you know when the items need to be back to us. Anyone from our great Customer Service team will be happy to address any questions or concerns you may have. *Please note that characteristics in the silk or differing embroidery on items are not considered flaws. Our embroidery pattens are all-over designs and depending on how the item is cut for production the embroidery can vary, making every item unique! If you want to exchange them we will be happy to assist you, but it will be considered a regular exchange and exchange shipping will be charged.

HOW DO I SEND MY ITEMS BACK?

We allow you to send the items back whichever way is convenient for you! You'll want to choose a method that can get the items back to us by the date stamped on the packing slip, but this can typically be done without the extra cost of expediting. We recommend having the package tracked and insured for your peace of mind, but this is completely up to you. Note that return shipping is the responsibility of the customer unless a mistake was made on our part.

WHEN CAN I EXPECT MY REFUND?

Once the package is received and carefully inspected, it takes 3-5 business days for the refund to be processed. Depending on your bank, it can take an additional 2-3 business days to be reflected on your account. (In rare cases, you may see it on your next statement.) We will contact you by email once the refund has been applied as well.

I SENT MY PACKAGE BACK TWO WEEKS AGO. WHY HAVEN'T I SEEN THE REFUND YET?

Keep in mind that we are on the West coast, so it can take around 5 business days for us to receive orders back from the East coast or around the world. We process returns promptly and its likely in our system already waiting for the 3-5 days to be completed. Just give us a call and we'll be happy to check on it for you!

I QUALIFIED FOR FREE SHIPPING ON MY ORDER. HOW COME THE SHIPPING COST WAS DEDUCTED FROM MY REFUND?

As noted in our Return policy, orders which qualified for Free shipping that are returned which cause the total to fall under $150 will have $9.50 deducted to cover original shipping costs. ($25 for Free shipping orders to Canada.) If you placed an exchange order and have paid exchange shipping, this charge will be waived.

MY FIRST ORDER QUALIFIED FOR FREE SHIPPING. WHY AM I BEING CHARGED FOR SHIPPING ON MY EXCHANGE?

We are happy to cover your original ground shipping costs on orders over $150! If an exchange order is being shipped, it is a second shipping charge that must be covered by the customer. Your exchange order may also qualify for free shipping, but since we will refund the returned items on your original order, the difference of items kept will only qualify for the one free ground shipping on orders over $150. This allows us to keep original shipping costs low for the customer as we want you to be happy with your experience!